Privacy Policy for Membo & MemboConnect

Last Updated: January 15, 2026

Introduction

Membo ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile applications, including Membo (admin application) and MemboConnect (member application) (collectively, the "Platform").

Membo is a membership management platform designed for gyms, yoga studios, dance clubs, sports academies, fitness centers, and other organizations that manage members, attendance, and recurring payments.

By using the Membo platform, you agree to the collection and use of information in accordance with this Privacy Policy.

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1. Information We Collect

1.1 Information You Provide Directly

Business Owners / Admin Users:

• Full name
• Email address
• Mobile number
• Business or organization name
• Business address
• Profile picture (optional)
• Billing and subscription information
• Currency and language preferences

Members:

• Full name
• Mobile number
• Email address (optional)
• Date of birth
• Gender (for record-keeping purposes only)
• Address
• Profile picture (optional)
• Membership plan details
• Payment records
• Attendance records

1.2 Automatically Collected Information

• Device Information: Device type, operating system, app version, unique device identifiers
• Usage Data: App interactions, feature usage, timestamps, and error logs
• Authentication Data: Login timestamps and authentication method

1.3 Third-Party Services

We use trusted third-party services to operate and improve the platform:

• Firebase (Google): Authentication, database (Firestore), storage, analytics
• Google Sign-In: Authentication
• Expo: Application development and deployment services

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2. How We Use Your Information

2.1 Core Platform Functionality

• Create and manage accounts
• Manage members and attendance
• Track fees, payments, and dues
• Generate invoices and records
• Send system notifications and reminders
• Manage staff access and permissions

2.2 Communication

• Send payment and renewal reminders
• Send important account-related notifications
• Provide customer support

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3. Data Storage and Security

Your data is stored using Firebase Cloud Firestore and Firebase Storage, hosted on Google Cloud Platform. Data may be processed and stored in different geographic regions.

• Data is transmitted using secure HTTPS/TLS encryption
• Secure authentication mechanisms are used
• Role-based access control is implemented
• Data is isolated between different organizations

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4. Data Sharing

We do not sell, rent, or trade personal information.

Data may be shared only with trusted service providers for essential platform operations, including:

• Cloud infrastructure and hosting providers
• Communication service providers for sending notifications

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5. Advertising and Tracking

Membo does not display third-party advertisements and does not use advertising identifiers for ad personalization or cross-app tracking.

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6. Your Rights and Choices

• View and update your account information
• Request a copy of your personal data
• Control notification preferences
• Delete your account at any time

6.1 Account Deletion

Users can delete their account directly from within the app:

1. Open the app and log in
2. Open the menu and go to "Other Controls"
3. Select "Delete My Account"
4. Confirm deletion

Upon deletion, personal data is deleted or anonymized, except where retention is required by applicable law.

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7. International Users

If you access the platform from outside India, your data may be processed in India or other jurisdictions where our service providers operate.

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Contact Us

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By using the Membo platform, you acknowledge that you have read and understood this Privacy Policy.